TERMS
AND CONDITIONS
Company Policies
Prices:
Quoted prices are valid for 7 days.
Orders:
Must be accompanied with payment in full.
Shipping:
F.O.B. Los Alamitos, CA
Minimum
Order:
A $5.00 service charge will be added to any order under $50.
Returns:
-
Defective Merchandise:
In the unlikely event that you receive
defective merchandise, you must receive a return goods authorization
number from a Hansen Wholesale Sales Associate, and items must be
returned within 10 days of receipt. If merchandise is returned without a
return goods authorization number it will be refused. Merchandise must
be returned and prepaid by the customer. Upon an evaluation by our
authorized service technician we will, at our option, replace the
product.
-
Inspect Your Merchandise:
When you receive an item that
is shipped to you from a freight company, whether it is being delivered
to your location or to a freight terminal, be sure to open the box or
crate and inspect the merchandise before accepting and signing for
delivery. We cannot be held responsible for any costs incurred to
replace damaged merchandise that has been accepted and signed for. If
you discover upon inspection that the merchandise is damaged, simply
refuse to accept the delivery and we will replace that item at no
additional cost to you once we receive the returned item from the
freight carrier.
-
Non-Defective Merchandise:
Where no error was made on our part, you
must contact a Hansen Wholesale Sales Associate within 30 days after the receipt of your merchandise. We will, at our
discretion, issue a returned goods authorization number. Merchandise
returned with our permission, subject to our inspection, will be
accepted for credit less a 30% restocking fee. Returned merchandise must
be freight prepaid by the customer. All merchandise must be returned
undamaged, unused, and in its original packaging. If merchandise is used
or has been installed Hansen Wholesale will not authorize the return and no credit will be issued.
-
Custom Orders:
Orders for custom made merchandise are
non-cancelable and non-refundable after 3 days from the time of
purchase.
-
Residential Freight Deliveries:
In most cases, when a freight
company is used to deliver your merchandise to a local terminal, it may
not be the same company that offers residential delivery. Therefore,
when your merchandise arrives at the freight terminal, it may be
transferred to a local delivery service.
In most cases
where a residential delivery has been specified for large items we
charge a flat $150.00 residential delivery fee which covers getting your
merchandise delivered to your address with a lift gate. Residential
delivery services are not necessarily responsible for taking items off
the lift gate and bringing them into your home or garage. Some local
delivery services may offer to do this for you at no charge, others may
offer to do this for a fee which you can pay them directly at the time
of delivery is you so choose.
-
Free Shipping:
Free Shipping is limited to items shipped within the Continental USA. Items indicated as Free Shipping will be delivered using the shipping method of our choice. Items that must be shipped via Common Carrier (trucked items) will be delivered to a freight terminal (see above restrictions for freight deliveries). Free Shipping for trucked items is limited to shipping costs up to $200.00. Because the cost of shipping items via common carrier changes almost daily due to fluctuating fuel surcharges, we reserve the right to not ship any order via common carrier if the cost quoted by the carrier exceeds $200.00. If this is the case, you will be notified and given the opportunity to cancel your order or cover any additional costs over $200.00 and proceed with your order.
-
Cancelled Orders:
If no portion of your order has shipped
you may cancel your order within 48 hours of the time the order is
placed. Cancellations may only be made via e-mail, no other method will
be accepted.
-
Payment:
Payment is charged in full at the time
the order is placed. If your merchandise is not in our stock a special
order will be placed immediately, thereby guaranteeing the price you
were quoted.
- Lead
Time:
Lead times vary between manufacturers.
The lead times quoted are approximate. Although, in most cases, you will
receive your merchandise before the end of the lead time, back orders
may occur which will delay the shipment of merchandise.
-
Order Confirmations:
If an e-mail address is provided you
will receive an e-mail confirmation of your order. If we do not receive
a dispute via e-mail within 48 hours of the e-mailed confirmation, you
agree to accept the terms and conditions as stated in the e-mailed
attachment. If you do not have an e-mail address to receive
confirmation, the terms and conditions are posted on the home page of
our website and where no dispute was made within 72 hours of your order,
your acceptance of the terms and conditions is assumed.
-
Refused Merchandise:
Refused merchandise without receiving
an RGA# from a Hansen Wholesale Representative, will not be accepted and
will be returned to the customer at their expense. For further questions
regarding these policies, please email us at CustomerService@Hansenwholesale.com
-
Installation:
Hansen Wholesale and it's subsidiaries are not liable in any case for any costs and or damages associated with the installation of products purchased
Here is our Privacy Policy:
Your privacy is very important to us and we want to assure you that any information that you supply to us will remain confidential and will be used for internal purposes only.
Cookies: Cookies are very small files that are written and then stored on your hard drive when you visit a site that implements cookies. Our site uses a minimal amount of none invasive cookies that enable the advanced search functions, navigational features, and customized product configurations that find useful throughout our site. We also use cookies to track pages you view while you are here so that we can create statistics that help us improve our site.
If you experience problems viewing portions of our site, it is possible that your browser security setings are not allowing us to use cookies. We apologize for any inconvenience this causes and encourage you to modify your browser settings to allow cookies from our site.
Any information that is gathered by our cookies is strictly confidential and is not shared with, or sold to any company or institution outside of our parent company.
Emails and Email Addresses: Our web site does not encorporate any hidden means of "Grabbing" your email address. The only way that we can get your email address is if you supply it to us by sending us an email, or by filling out our information request form. We will not sell or send your email address to any company or individual outside of our organization.
Newsletters and Email Solicitations: If you do correspond with us via email or supply your email address to us using our information request form, we may occassionally send you an email or email newsletter informing you of special offers, new products, or major upgrades that we make to our web site. If you do not wish for us to send these emails to you, there is an unsubscribe link included at the bottom of each email, so you can always "Opt-out" of our email list...or you can send an email to: info@hansenwholesale.com and simply include in your message your desire to be removed from our email list.
We sincerely thank you for using Hansen Wholesale and appreciate any concerns or comments that you have regarding our privacy policy or any other comments or suggestions that you have.
info@hansenwholesale.com
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